Exchange Policy – HR Organics
At HR Organics, customer satisfaction is at the heart of everything we do. To ensure a smooth and transparent shopping experience, please review our exchange policy below:
Eligibility for Exchange
- Exchanges are only applicable if you receive a damaged product or an item that is incorrect or does not match your order.
- Please note that we do not offer refunds or returns under any circumstances.
Reporting Timeframe
- All exchange requests must be submitted within 48 hours of receiving your parcel.
- Requests made after this window will unfortunately not be entertained.
How to Request an Exchange
To initiate the exchange process:
- Contact us at [email protected] or +92 330 1967777.
- Provide:
- Your order number
- A brief description of the issue
- Clear photos of the received item
Once we review and approve your request, our team will guide you through the next steps.
Terms & Conditions
- The product must be unused and in its original packaging.
- All exchanges are subject to review and approval based on our internal guidelines.
- Processing an exchange may take a few working days, and we appreciate your patience during this time.
Thank you for choosing HR Organics. We’re here to help—feel free to reach out with any questions or concerns.
📞 +92 330 1967777
📧 [email protected]